Job Summary
A business services and development company has a current position open for a Remote Senior UX Technical Support Engineer in San Diego.
Individual must be able to fulfill the following responsibilities:
- Manage and resolve challenging issues for ServiceNow partners and customers
- Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors
- Analyze data with a view to isolate the potential cause of the issue
Applicants must meet the following qualifications:
- Bachelor's Degree in Computer Science (or related technical degree)
- 5+ years of related experience within technical support or software coding environment
- Strong experience reading and debugging JavaScript code
- Highly experienced with browser developer tools- debugging/developer tools
- Ability to troubleshoot complex technical issues
- Experience in one (or more) of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS