Remote Senior Workforce Traffic Representative

Location: Nationwide

Compensation: Hourly

Staff Reviewed: Fri, Apr 23, 2021

This job expires in: 16 days

Job Category: Business Operations

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced, Senior Level

Education Level: Bachelors

Job Summary

A health insurance company is in need of a Remote Senior Workforce Traffic Representative.

Candidates will be responsible for the following:

  • Using workforce management software and work volume history
  • Utilizing call center tools to observe agents’ actual state compared to scheduled state
  • Managing real-time inbound call traffic to help ensure that service levels are met

Position Requirements Include:

  • High School Diploma / GED or higher OR equivalent work experience
  • 2+ years of workforce management experience
  • 2+ years with workforce systems with experience as a workforce professional performing forecasting, planning, etc
  • Intermediate level of experience with Microsoft Excel and Microsoft Word
  • Ability to work any of our 8-hour shift schedules during our normal business hours

COMPLETE JOB DESCRIPTION

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