Job Summary

A global technology company needs applicants for an opening for a Remote Service Delivery Management Consultant 3.

Core Responsibilities of this position include:

• Represent their customers as a single point of contact
• Maintain accurate account information
• Handles day-to-day relationship and when necessary for crises or escalations, connects the appropriate parties to reach resolution

Qualifications Include:

• Must have excellent written and verbal communication skills
• Must have exceptional organizational skills
• Must have a strong attention to detail and interpersonal skills
• Must be able to make recommendations to CSM for possible up-sell activities to include services, add-ons, et
• Must be able to contribute to the Onboarding, training and mentoring of new technical account managers