Job Summary

A company that offers smartphone, tablet, and home appliance protection plans is filling a position for a Remote Service Delivery Specialist.

Must be able to:

• Supporting service technicians in the field by offering guidance on proper repair flows, including system troubleshooting during onsite appointments
• Ensuring that all customer concerns and complaints are resolved to Company’s “Customer Obsessed” standards and within departmental guidelines, company policies, and terms and conditions
• Supporting administrative tasks for technician appointment maintenance, alongside existing Service Delivery team

Skills and Requirements Include:

• Ability to communicate with technicians primarily through Slack and Zoom sessions to support onsite repair efforts
• Demonstrated passion for solving problems quickly
• Ability to communicate directly, and provide clear instruction and feedback
• Demonstrated hunger to learn about all aspects of the business and self-motivated to develop and sharpen your skills
• Ability to work on high-impact and high-profile projects that define the strategic direction of Company's partnerships
• Ability to learn new systems, supporting administrative record keeping for all appointment and customer interactions in Zendesk, Teckst, and the STGo Admin Portal