Job Summary
An information technology and services company is filling a position for a Remote Service Desk Analyst.
Individual must be able to fulfill the following responsibilities:
- Reset passwords
- Interact via telephone, e-mail and one on one with customers
- Provide first level contact and convey resolutions to customer issues
Qualifications for this position include:
- 6+ months experience in a Service Desk or technical support role
- 1+ years of customer service experience in a professional industry
- High school diploma, additional qualifications a plus
- Active Directory Experience
- Strong troubleshooting and documentation skills
- Desktop and Laptop hardware support experience
