Remote Service Desk Analyst in Scottsdale

Job ID: Available for Members

Location: Arizona

Compensation: To Be Discussed

Staff Reviewed: Fri, Jul 10, 2020

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employment Status: Independent Contractor

Employer Type: Staffing Agency

Career Level: Experienced

Job Summary

A staffing firm needs applicants for an opening for a Remote Service Desk Analyst in Scottsdale.

Core Responsibilities Include:

  • Handling incoming tech support service desk calls from users
  • Building rapport by using interpersonal skills
  • Using remote access tools where appropriate to assist in resolution of the user's issue

Position Requirements Include:

  • One years experience in helpdesk/tech support
  • Exemplary customer service skills
  • Experience in a medium to high volume call center environment
  • Experience identifying and troubleshooting issues with the Microsoft Office suite
  • Excellent verbal and written communication skills