Remote Service Desk Technician II in Parkersburg

Job ID: Available for Members

Location: West Virginia

Compensation: To Be Discussed

Staff Reviewed: Thu, Apr 09, 2020

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Evening Shift, Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Additional Information: Benefits Available

Job Summary

An IT and cloud services company is searching for a person to fill their position for a Remote Service Desk Technician II in Parkersburg.

Must be able to:

  • Accept overflow of incoming client calls and Provide service or route as needed
  • Triage existing service requests using established guidelines
  • Conduct root-cause analysis for recurring problems

Qualifications Include:

  • Associate s Degree in Computer Science, Information Systems, Engineering or other related discipline
  • 1-3 years Help Desk experience
  • Technical experience supporting, administration and troubleshooting Microsoft Desktop
  • Familiarity with network hardware (Firewalls, Managed Switches, WAPs)
  • Demonstrated knowledge of MS Exchange and Office365 and related e-mail technology