Remote Service Excellence Analyst III in Dayton

Job is Expired

Location: Ohio

Compensation: To Be Discussed

Staff Reviewed: Tue, May 18, 2021

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A non-profit health insurance company is searching for a person to fill their position for a Remote Service Excellence Analyst III in Dayton.

Candidates will be responsible for the following:

  • Assisting stakeholders with decision making by continuously evaluating, collecting, analyzing, and presenting data
  • Partnering with senior leaders to clearly identify and prioritize Customer Care improvement opportunities
  • Facilitating large scale meetings, trainings, and improvement exercises

Qualifications Include:

  • Bachelor’s degree or equivalent years of relevant work experience
  • Minimum of five years of experience related to the responsibilities of the role
  • Extensive experience and expertise with quality or process methodologies
  • Advanced statistical analysis skills
  • Lead and facilitate teams of various sizes
  • Strong interpersonal and communication skills

COMPLETE JOB DESCRIPTION

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