Job Summary
A customer care software development company is seeking a Remote Small and Medium Business Customer Success Manager.
Individual must be able to fulfill the following responsibilities:
- Serve as the primary point of contact for 60+ small business clients
- Facilitate customer feedback to the product team to influence product development roadmap
Applicants must meet the following qualifications:
- 1+ years of B2B SaaS experience
- Superb written and verbal communication skills
- Ability to drive upsells, renewals and expansion in a book of business
