Remote Small and Medium Business Software Technology Client Success Manager

Location: Alabama, Alaska, Arizona, Arkansas, California, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, U.S. Virgin Islands, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Compensation: To Be Discussed
Staff Reviewed: Wed, Nov 23, 2022
This job expires in: 19 days

Job Summary

A software technology company is in need of a Remote Small and Medium Business Software Technology Client Success Manager.

Must be able to:

  • Meet and exceed monthly retention and growth targets across your assigned portfolio of >100 SMB accounts
  • Assess and monitor the health of the clients in portfolio
  • Maintain a high level of integrity and empathy

Required Skills:

  • Experience owning customer relationships with a blend of moderate-to-low level of virtual face-to-face interactions
  • Experience with Salesforce or other CRM tools
  • Experience working with small to mid- sized clients, and/or startups and solopreneurs
  • Demonstrate a balanced yet almost insatiable curiosity
  • Strong listening, communication, interpersonal, and presentation skills; strong ability to motivate and persuade others
  • Ability to quickly build trusting relationships with customers and internal/external stakeholders

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