Job Summary
A software development company is searching for a person to fill their position for a Remote Software Customer Care Associate.
Core Responsibilities Include:
- Resolving and responding to customer requests and issues
- Managing customers' expectations and experience
- Managing, capturing and recording all client cases
Qualifications for this position include:
- Bachelor’s degree and 1-3 years of client support experience
- Possess exemplary verbal and written communication skills
- Ability to positively articulate difficult concepts and methodologies to clients
- Proficiency in Microsoft Office Suite
