Remote Software Customer Service Technician

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, Sep 28, 2020

This job expires in 5 days

Job Category: Customer Service, Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A provider of cloud software support has an open position for a Remote Software Customer Service Technician in Sunnyvale.

Must be able to:

  • Answer inbound calls and greet customers
  • Determine scope of customer issue in an effective and professional manner
  • Manage credit card processing when necessary

Required Skills:

  • 1 year of related experience in a customer service environment
  • Must be willing to HELP customers
  • Demonstrated good attendance with previous employer(s)
  • Ability and desire to overcome customer objections
  • Ability to follow guided paths to solve customer questions/concerns
  • Must complete a pre-hire drug screen and background check