Job Summary

A provider of cloud software support has an open position for a Remote Software Customer Service Technician in Sunnyvale.

Must be able to:

• Answer inbound calls and greet customers
• Determine scope of customer issue in an effective and professional manner
• Manage credit card processing when necessary

Required Skills:

• 1 year of related experience in a customer service environment
• Must be willing to HELP customers
• Demonstrated good attendance with previous employer(s)
• Ability and desire to overcome customer objections
• Ability to follow guided paths to solve customer questions/concerns
• Must complete a pre-hire drug screen and background check