Remote Software Customer Success Head

Location: Nationwide

Compensation: Salary

Staff Reviewed: Mon, Feb 15, 2021

This job expires in: 15 days

Job Category: Account Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A software company has a current position open for a Remote Software Customer Success Head.

Core Responsibilities Include:

Give timely, excellent responses to customers (tickets, social, comments, reviews)
Feed into the product roadmap to make the product better, easier to use
Build and engage with the customer community

Position Requirements Include:

3+ years management experience in Customer Success or Professional Services
Experience building community in North America
Excellent spoken and written communication
Super organised and process-oriented
Strong sense of integrity
Engaging, energising, and empathetic with customers and partners

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