Job Summary

A software company is seeking a Remote Software Customer Success Manager.

Individual must be able to fulfill the following responsibilities:

• Host weekly one-to-one and one-to-many product and onboarding trainings for new and existing customers
• Create training presentations, onboarding documents, and best practice guides
• Ownership of the post-sale customer lifecycle to activate and retain customers

Qualifications for this position include:

• Requires strong leadership, prioritization and high emotional intelligence
• At least 4+ years of experience in Customer Success Management in a SaaS company
• Have previously scaled customer onboarding, activation, and support functions at a high growth start-up
• Are a clear and thoughtful communicator with excellent verbal and written communication skills