Job Summary
A software development firm has an open position for a Remote Software Customer Success Manager.
Core Responsibilities Include:
- Maintaining best practices, as well as customer support content, with the help of the advantage team
- Owning overall relationship with assigned clients
- Establishing a trusted and strategic advisor relationship to help drive continued value of our products and services
Applicants must meet the following qualifications:
- Analytical and process-oriented mindset
- 2-3 years of experience in account management and/or customer success
- Strong verbal and written communication
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Comfortable working across multiple departments in a deadline-driven environment
- Knowledge of SalesForce, business intelligence and project management tools
