Remote Software Customer Success Manager in Boston

Location: Massachusetts

Compensation: To Be Discussed

Staff Reviewed: Wed, Nov 18, 2020

This job expires in 21 days

Job Category: Account Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Job Summary

A software development company is in need of a Remote Software Customer Success Manager in Boston.

Core Responsibilities Include:

  • Partnering with our sales team to make sure hand-offs go smoothly for new customers
  • Responding to emails offering guidance and best practices to our steady-state customers
  • Working on independent projects to help further the goals of the CX team

Position Requirements Include:

  • You’re eager to spend your days speaking with customers
  • You’re comfortable being uncomfortable and ardent about figuring things out
  • Ability to synthesize feedback and be the voice of the customer
  • Technically astute and would be excited to gain a deeper understanding of how software works
  • You love collaboration
  • You are empathetic and have a genuine desire to help other people