Job Summary
A software development company is in need of a Remote Software Customer Success Manager in Boston.
Core Responsibilities Include:
- Partnering with our sales team to make sure hand-offs go smoothly for new customers
- Responding to emails offering guidance and best practices to our steady-state customers
- Working on independent projects to help further the goals of the CX team
Position Requirements Include:
- You’re eager to spend your days speaking with customers
- You’re comfortable being uncomfortable and ardent about figuring things out
- Ability to synthesize feedback and be the voice of the customer
- Technically astute and would be excited to gain a deeper understanding of how software works
- You love collaboration
- You are empathetic and have a genuine desire to help other people
