Job Summary
A software company that developed an API-based enterprise commerce platform is seeking a Remote Software Customer Success Senior Business System Analyst.
Core Responsibilities Include:
- Acting as a customer success liaison between IT and business stakeholders
- Advising the Customer Success teams on business process and technology development
- Providing technology guidance that supports the GTM stack customer journey
Qualifications for this position include:
- 5+ years of experience in business systems analysis, business operations, etc
- Focused Experience on the Salesforce stack, within a SaaS or IaaS company
- 3+ years of experience in Gainsight administration
- 3+ years of experience in customer success operations, customer journeys, sales strategy, etc
- Experience with Salesforce Sales Cloud, Salesforce Service Cloud, Gainsight
- Experience supporting solutions between Salesforce and its boundary applications