Remote Software Customer Success Senior Business System Analyst

Location: Nationwide

Compensation: Salary

Staff Reviewed: Fri, May 28, 2021

This job expires in: 5 days

Job Category: Business Operations

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A software company that developed an API-based enterprise commerce platform is seeking a Remote Software Customer Success Senior Business System Analyst.

Core Responsibilities Include:

  • Acting as a customer success liaison between IT and business stakeholders
  • Advising the Customer Success teams on business process and technology development
  • Providing technology guidance that supports the GTM stack customer journey

Qualifications for this position include:

  • 5+ years of experience in business systems analysis, business operations, etc
  • Focused Experience on the Salesforce stack, within a SaaS or IaaS company
  • 3+ years of experience in Gainsight administration
  • 3+ years of experience in customer success operations, customer journeys, sales strategy, etc
  • Experience with Salesforce Sales Cloud, Salesforce Service Cloud, Gainsight
  • Experience supporting solutions between Salesforce and its boundary applications

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