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Remote Software Customer Support Team Lead

Job is Expired
Location: Alabama, Alaska, Arizona, Arkansas, California, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Compensation: To Be Discussed
Staff Reviewed: Fri, May 13, 2022
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Senior Level
Education Level: Some College, Bachelors

Job Summary

A cloud software company is in need of a Remote Software Customer Support Team Lead.

Core Responsibilities of this position include:

  • Reviewing KPIs
  • Regularly evaluating customer interactions
  • Acting as a subject matter expert

Applicants must meet the following qualifications:

  • Proven ability to ask critical, insightful questions and probe for information to facilitate problem solving
  • Demonstrated ability to create long term strategies that anticipate customer needs/expectations
  • Demonstrated ability to integrate unrelated information and develop highly creative, strategic approaches

COMPLETE JOB DESCRIPTION

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