Remote Software Product Support Specialist

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Apr 21, 2021

This job expires in: 8 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

A software company is filling a position for a Remote Software Product Support Specialist.

Core Responsibilities Include:

  • Assisting customers with assigned technical support issues that are reported via telephone, web and email
  • Providing accurate analysis, troubleshooting and testing of technical issues
  • Ensuring the highest level of communication with the customer

Qualifications Include:

  • Bachelor’s degree in a technology discipline or related field, or equivalent work experience
  • 3+ years of customer contact center or customer service experience
  • Experience with operating systems, desktop domains and Windows security
  • Ability to interpret schemas and/or author queries and stored procedures
  • Strong written and verbal communication skills
  • Experience in documenting customer issues with ability to tailor the explanation of technical concepts

COMPLETE JOB DESCRIPTION

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