Remote Software Product Support Specialist

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Wed, Apr 21, 2021

Job Summary

A software company is filling a position for a Remote Software Product Support Specialist.

Core Responsibilities Include:

  • Assisting customers with assigned technical support issues that are reported via telephone, web and email
  • Providing accurate analysis, troubleshooting and testing of technical issues
  • Ensuring the highest level of communication with the customer

Qualifications Include:

  • Bachelor’s degree in a technology discipline or related field, or equivalent work experience
  • 3+ years of customer contact center or customer service experience
  • Experience with operating systems, desktop domains and Windows security
  • Ability to interpret schemas and/or author queries and stored procedures
  • Strong written and verbal communication skills
  • Experience in documenting customer issues with ability to tailor the explanation of technical concepts

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