Job Summary

A technology company has a current position open for a Remote Software Service Desk Technician II in Parkersburg.

Core Responsibilities Include:

• Accepting overflow of incoming client calls
• Following processes and procedures for movement of client service requests
• Conducting root-cause analysis for recurring problems

Qualifications Include:

• Associate's Degree in Computer Science, Information Systems, Engineering or other related discipline
• Ability to identify imminent failures and escalate as needed
• Ability to optimize, apply, filter group policies both by item level filtering and by security groups
• Ability to audit and implement "need to know" permission/access control
• Demonstrated knowledge of MS Exchange and Office365 and related e-mail technology