Remote Software Support Specialist

Job ID: Available for Members

Location: Nationwide

Compensation: Salary

Posted: Friday, October 05, 2018

This job expires in 13 days

Job Category: Customer Service

Telecommute Level: Majority

Travel Requirements: Onsite Required, Some Travel

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Entry Level, Experienced

Education Level: Some College

Additional Information: 100% Virtual Company, Benefits Available

Job Summary

A privately-held technology company needs applicants for an opening for a Remote Software Support Specialist.

Candidates will be responsible for the following:

  • Answering phones and emails, providing support on a wide range of topics
  • Acting as a trusted advisor to new and prospective customers
  • Reviewing customer requirements to provide the most optimal solution for their organization

Qualifications Include:

  • Opportunity to attend our bi-annual international company retreats
  • Completed some college in a relevant field
  • 0-3 years of Customer Success/Support experience (SaaS experience preferred)
  • Analytical mindset with ability to quickly recognize patterns
  • Able to master new software and systems effortlessly and quickly
  • Superb writing and communication skills: accurate, focused, and detailed