Job Summary
A technology company is searching for a person to fill their position for a Remote Software Support Specialist.
Core Responsibilities Include:
- Conducting software configuration, installation, software integration, database migration and software upgrades
- Identifying, diagnosing and troubleshooting software issues, provide solutions or workarounds in a timely manner
- Performing root cause analysis for issues using diagnostic tools
Position Requirements Include:
- 1-2 years information technology, Technical support, Desktop Support, Software, Help Desk or related experience
- Highly organized self-starter who adapts quickly and has excellent attention to detail
- Excellent written, vocabulary and communication skills
- Strong problem isolation and troubleshooting skills
- Excellent multi-tasking skills
- Microsoft Office Suite (Outlook, Word, Excel, Access)