Remote Support Community Associate

Location: California

Compensation: Salary

Staff Reviewed: Thu, Dec 24, 2020

This job expires in: 5 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

An online fashion marketplace is searching for a person to fill their position for a Remote Support Community Associate in Redwood City.

Core Responsibilities Include:

  • Provide front line customer support to our growing Community
  • Triage and respond to high volumes of time sensitive customer inquiries--related to orders, their account, and provide detailed product education
  • Respond to users in a timely, friendly, and professional manner

Skills and Requirements Include:

  • Bachelor’s degree or equivalent experience; new college graduates are encouraged to apply
  • Competitive by nature; thrives off the success of a team
  • Endless patience and a positive attitude with the ability to turn a negative into a positive
  • Enthusiastic about community, customer service, and spreading love and kindness
  • Believes that helping users is crucial to the growth and success of the company
  • Strong computer and typing skills

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