Job Summary
An online fashion marketplace is searching for a person to fill their position for a Remote Support Community Associate in Redwood City.
Core Responsibilities Include:
- Provide front line customer support to our growing Community
- Triage and respond to high volumes of time sensitive customer inquiries--related to orders, their account, and provide detailed product education
- Respond to users in a timely, friendly, and professional manner
Skills and Requirements Include:
- Bachelor’s degree or equivalent experience; new college graduates are encouraged to apply
- Competitive by nature; thrives off the success of a team
- Endless patience and a positive attitude with the ability to turn a negative into a positive
- Enthusiastic about community, customer service, and spreading love and kindness
- Believes that helping users is crucial to the growth and success of the company
- Strong computer and typing skills
