Job Summary

An online fashion marketplace is searching for a person to fill their position for a Remote Support Community Associate in Redwood City.

Core Responsibilities Include:

• Provide front line customer support to our growing Community
• Triage and respond to high volumes of time sensitive customer inquiries--related to orders, their account, and provide detailed product education
• Respond to users in a timely, friendly, and professional manner

Skills and Requirements Include:

• Bachelor’s degree or equivalent experience; new college graduates are encouraged to apply
• Competitive by nature; thrives off the success of a team
• Endless patience and a positive attitude with the ability to turn a negative into a positive
• Enthusiastic about community, customer service, and spreading love and kindness
• Believes that helping users is crucial to the growth and success of the company
• Strong computer and typing skills