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Remote Support Engineer Lead

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Tue, Nov 17, 2020
Job Category: Information Technology
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

A software company needs applicants for an opening for a Remote Support Engineer Lead.

Candidates will be responsible for the following:

  • Driving team to achievement of issue-resolution organizational goals and SLAs
  • Acting as a technical subject matter expert on the WELL platform and platform integrations
  • Owning full resolution of all Tier 2 and 3 technical support tickets

Applicants must meet the following qualifications:

  • Experience with at least 1 object oriented programming language
  • 3-5 years experience in SAAS company support, operations or equivalent
  • Bachelor's degree in a technical field or equivalent experience
  • Experience working with technical product team members on new initiatives
  • Some experience leveraging SQL for troubleshooting
  • Deep troubleshooting experience (including debugging) and some development experience

COMPLETE JOB DESCRIPTION

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