Remote Support Engineer Lead

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Tue, Nov 17, 2020

This job expires in 16 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A software company needs applicants for an opening for a Remote Support Engineer Lead.

Candidates will be responsible for the following:

  • Driving team to achievement of issue-resolution organizational goals and SLAs
  • Acting as a technical subject matter expert on the WELL platform and platform integrations
  • Owning full resolution of all Tier 2 and 3 technical support tickets

Applicants must meet the following qualifications:

  • Experience with at least 1 object oriented programming language
  • 3-5 years experience in SAAS company support, operations or equivalent
  • Bachelor's degree in a technical field or equivalent experience
  • Experience working with technical product team members on new initiatives
  • Some experience leveraging SQL for troubleshooting
  • Deep troubleshooting experience (including debugging) and some development experience