Job Summary

A software technology company has a current position open for a Remote Support Escalation Senior Software Engineer.

Core Responsibilities of this position include:

• Managing critical customer escalations
• Identifying bugs or customer concerns
• Actively identifying process improvement opportunities and take ownership of solutions

Qualifications Include:

• Hands-on experience with continuous integration/continuous delivery (CI/CD) products such as Jenkins
• Experience troubleshooting complex customer issues by analyzing log files
• Experience with scripting languages such as bash, Groovy, PERL or Python
• Experience with analyzing Java thread dumps and heap dumps using tools such as Yourkit
• Experience with debugging large scale distributed systems