Remote Support Products IVR Developer in Seattle

Location: Washington

Compensation: To Be Discussed

Staff Reviewed: Tue, Sep 01, 2020

This job expires in 7 days

Job Category: Information Technology, Product Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Staffing Agency

Career Level: Experienced

Job Summary

A staffing agency has an open position for a Remote Support Products IVR Developer in Seattle.

Core Responsibilities Include:

  • Running a lot of A/B experiments to tie our contributions directly to the company’s bottom line
  • Owning customer-facing touchpoints
  • Iterating on our phone-tree (Interactive Voice Response or IVR) to offer users ways to self-solve and to route users

Qualifications for this position include:

  • 4+ years of software development experience
  • 2+ years of experience building ruby services (rails knowledge is not necessary)
  • Experience with IVR systems is a plus, especially Genesys