Job Summary
A big data solutions company is seeking a Remote Support Supervisor.
Must be able to:
- Respond to escalation requests via telephone and email from the agents on your team
- Handle escalated contacts where the customer feels an agent is not able to help
- Plan for and lead team meetings to educate and engage through interactions on work-related topics
Position Requirements Include:
- Bachelors’ degree or equivalent support services work experience
- 2 plus years supervisor experience for external candidates
- Excellent time management skills are essential
- Strong computer skills and ability to navigate between systems
- Ability to multitask, organize, and prioritize in a fast-paced environment
- Experience using Google Suite or similar
