Job Summary
A bicycle company has a current position open for a Remote Support Technician in Waterloo.
Core Responsibilities of this position include:
- Answering all questions and escalate when needed
- Guiding customers to success through empowering them with training
- Documenting all customer support history to help eliminate issues in the program
Qualifications for this position include:
- Travel on-site as needed
- Customer service experience
- Strong troubleshooting skills
- Excellent verbal and written communication skills
- Knowledge of Microsoft products, networking, desktop operating systems, and Office
- Be a team-oriented, fun-loving, and proactive rock star
