Remote System Support Generalist in Burlington

Location: North Carolina

Compensation: To Be Discussed

Staff Reviewed: Tue, Jul 13, 2021

This job expires in: 16 days

Job Category: Information Technology

Remote Level: Partially Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A retail company is searching for a person to fill their position for a Remote System Support Generalist in Burlington.

Candidates will be responsible for the following:

  • Utilizing standard scripts, procedures, and documentation to resolve, plus experience to evaluate, test, and implement corrective actions
  • Monitoring system performance alerts and notifying appropriate IT resources when anomalies are found
  • Providing evening and weekend “on-call/issue” support as needed, and developing technical support documentation

Must meet the following requirements for consideration:

  • A four-year degree in Computer Science, Management Information Systems, Computer Engineering or similar
  • Ability to develop SOPs to monitor and handle these issues
  • Ability to use tools such as debuggers and SQL editors as part of troubleshooting and issue resolution
  • Ability to identify technical support trends which require immediate attention
  • Possess basic knowledge of one or more Packaged Solutions, and of the business processes the packages support

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