Job Summary
A tax preparation company has a current position open for a Remote Tax Preparation Digital Customer Service Lead.
Individual must be able to fulfill the following responsibilities:
- Effectively research and provide accurate information
- De-escalate and handle difficult customer situations
- Diligently and accurately document customer records
Applicants must meet the following qualifications:
- High School Diploma or GED
- 1 to 2 years of relevant Contact Center experience
- Excellent computer navigation and data entry skills
- Proficiency with learning new technology and system applications
- Ability to type minimum 35 WPM
- Home office, internet and computer requirements as outlined by company
