Remote Tax Preparation Digital Customer Service Lead

Location: Nationwide

Compensation: Hourly

Staff Reviewed: Thu, Nov 19, 2020

This job expires in 16 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A tax preparation company has a current position open for a Remote Tax Preparation Digital Customer Service Lead.

Individual must be able to fulfill the following responsibilities:

  • Effectively research and provide accurate information
  • De-escalate and handle difficult customer situations
  • Diligently and accurately document customer records

Applicants must meet the following qualifications:

  • High School Diploma or GED
  • 1 to 2 years of relevant Contact Center experience
  • Excellent computer navigation and data entry skills
  • Proficiency with learning new technology and system applications
  • Ability to type minimum 35 WPM
  • Home office, internet and computer requirements as outlined by company