Remote Team Leader
Job Summary
Overseeing the day-to-day operations of customer programs, the fully remote Team Leader will manage a team of Customer Service Representatives, ensuring they meet performance goals through coaching, training, and support while handling escalations and administrative tasks.
Key responsibilities:
- Manage and mentor a team of Customer Service Representatives to achieve performance goals
- Conduct training on product and system updates, and perform regular coaching sessions
- Support performance management activities and prepare business reports on team metrics
Required qualifications:
- College degree or equivalent work experience
- Previous call center supervisory experience
- Experience in resolving escalated customer issues
- Strong business acumen with a focus on operational excellence
- Intermediate to advanced proficiency in Google Drive and Microsoft Office applications
Complete Job Description
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