Remote Tech Support Specialist

Location: Arizona, Colorado, Georgia, Kansas, North Carolina, Tennessee, Utah, Virginia

Compensation: To Be Discussed

Staff Reviewed: Wed, Nov 10, 2021

This job expires in: 9 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Education Level: Bachelors

Job Summary

A financial technology company is seeking a Remote Tech Support Specialist.

Core Responsibilities of this position include:

  • Investigating and resolving technical support issues
  • Improving the platform by being the voice of the customer
  • Fielding requests from clients and partners

Qualifications for this position include:

  • 1 year minimum experience in tech support or similar role heavily involved in technical troubleshooting
  • Demonstrated excellent verbal and communication skills and strong written communication skills
  • Proven world class customer service capabilities including the ability to deal calmly, positively, and professionally in tense or elevated situations and with upset or frustrated users
  • Experience using common help desk tools such as Zendesk, or other platforms
  • Ability to diagnose, troubleshoot, obtain results, provide solutions for a broad range of technical problems
  • Ability to learn Git process and effectively use Github

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