Job Summary

A financial technology company is seeking a Remote Tech Support Specialist.

Core Responsibilities of this position include:

• Investigating and resolving technical support issues
• Improving the platform by being the voice of the customer
• Fielding requests from clients and partners

Qualifications for this position include:

• 1 year minimum experience in tech support or similar role heavily involved in technical troubleshooting
• Demonstrated excellent verbal and communication skills and strong written communication skills
• Proven world class customer service capabilities including the ability to deal calmly, positively, and professionally in tense or elevated situations and with upset or frustrated users
• Experience using common help desk tools such as Zendesk, or other platforms
• Ability to diagnose, troubleshoot, obtain results, provide solutions for a broad range of technical problems
• Ability to learn Git process and effectively use Github