Job Summary

A company that provides its outcome-based customer engagement solutions is seeking a Remote Technical Account Manager.

Must be able to:

• Partner with the client leadership to execute on client technology strategy
• Ensure quality customer support
• Stays abreast of new technology initiatives to identify improvement opportunities for their program

Required Skills:

• 5 years managing Information Technology teams or project teams  
• Experience working in Account Management with heavy client interaction
• 5+ years experience in a call center environment
• Thorough knowledge of network protocols and operation, desktop operating systems and capabilities, and troubleshooting techniques
• Must be highly organized and efficient with a strong ability to learn quickly and self motivated