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Remote Technical Account Manager

Job is Expired
Location: Arizona, California, Colorado, Florida, Georgia, Illinois, Massachusetts, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, Wisconsin
Compensation: To Be Discussed
Staff Reviewed: Fri, Aug 20, 2021
Job Category: Account Management
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

A software developer needs applicants for an opening for a Remote Technical Account Manager.

Must be able to:

  • Serve as a technical subject matter expert on Zoom’s architecture and video/audio collaboration space
  • Partner with customer account team (Account Executive & Customer Success Manager) to drive & strengthen customer relationship
  • Be the primary point of contact to drive complex technical escalations towards timely resolution

Qualifications for this position include:

  • Bachelor’s degree in Engineering/Computer Science/Technology preferred but not required. . . .
  • 5+ years experience in a client-facing technical role
  • Excellent communication, analytical skills & problem solving skills, combined with the ability to provide quick resolution to problems
  • Solid understanding of IP Telephony, SIP or H323, and Audio/Video codecs

COMPLETE JOB DESCRIPTION

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