Remote Technical Account Manager

Job is Expired

Location: Texas

Compensation: To Be Discussed

Staff Reviewed: Thu, Oct 14, 2021

Job Category: Account Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Job Summary

A payment technology services company is seeking a Remote Technical Account Manager.

Core Responsibilities Include:

  • Delivering solutions by identifying problems, researching answers, and guiding users through resolution steps
  • Educating clients and explain features and functionality of hardware products and software applications
  • Providing first and second tier telephone, email, and remote support to customers

Required Skills:

  • Ability to report and manage any client impacting product escalations
  • Great communication skills
  • Great interpersonal skills
  • Ability to follow up with internal departments regarding product issues

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