Remote Technical Customer Solutions Professional

Job ID: Available for Members

Location: Nationwide

Compensation: Hourly

Staff Reviewed: Wed, May 20, 2020

This job expires in 15 days

Job Category: Customer Service, Sales

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A software support company is seeking a Remote Technical Customer Solutions Professional.

Must be able to:

  • Answer inbound calls and greet customers
  • Properly document all customer interactions while actively engaged with the customer
  • Determine scope of customer issue in an effective and professional solutions driven manner

Must meet the following requirements for consideration:

  • A minimum of 1 - 2 years of related experience in a customer service & sales environment
  • Excellent written and oral communication skills
  • Ability to provide accurate customer solutions
  • Excellent listening skills
  • Ability to follow guided paths to solve customer questions/concerns
  • Adhere to quality standards determined by company and client