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Remote Technical Customer Success Manager

Job is Expired
Location: Central Time
Compensation: To Be Discussed
Staff Reviewed: Mon, Nov 22, 2021
Job Category: Account Management
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

An information technology company that specializes in data analytics needs applicants for an opening for a Remote Technical Customer Success Manager.

Core Responsibilities Include:

  • Developing strategic customer relationships and drive high levels of adoption and ongoing satisfaction
  • Acting as primary contact for all post-sales efforts, focusing on customer success and customer service
  • Owning the renewal process, participating in renewal contract structure, ensuring high levels of customer retention

Applicants must meet the following qualifications:

  • 3-5 years of Enterprise and/or Mid-Market account management and customer adoption experience
  • Experience with a B2B SaaS model with an enterprise software solution addressing a technical audience
  • Excellent customer management skills
  • Familiarity with Agile Web Development, AWS, Azure, K8’s, GCP,DevOps, DevSecOps
  • Background in selling/supporting technical products
  • Bachelor's degree

COMPLETE JOB DESCRIPTION

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