Remote Technical Customer Support Manager

Location: Alabama, California, Colorado, Florida, Georgia, Illinois, Indiana, Michigan, Missouri, New Jersey, New York, North Carolina, Ohio, Oregon, Tennessee, Texas

Compensation: Salary

Staff Reviewed: Sat, Jun 05, 2021

This job expires in: 12 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Job Summary

An information technology company has an open position for a Remote Technical Customer Support Manager.

Must be able to:

  • Lead efforts to create Customer Support Team, recruiting team members, training them
  • Maintain our reputation as a highly responsive and customer obsessed organization

Qualifications for this position include:

  • 5+ Years in a customer facing leadership role, preferably with Supply Chain or Logistics background
  • Used to working in a matrix environment with technical and non-technical resources
  • Experience working with: Helpdesk Software (Zendesk, JIRA etc.), CRM Software
  • Comfortable talking to all levels within an organization, including C-level executives as part of escalation management
  • Experience providing Tier 1 (semi-technical) customer support for a software product )

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