Job Summary

A payment services company is filling a position for a Remote Technical Customer Support Member in Denver.

Core Responsibilities Include:

• Using your technical expertise and customer service skills to resolve questions and issues for our online merchants
• Communicating clearly in writing to both technical and non-technical people
• Documenting and building new tools to improve support flows

Qualifications Include:

• 2+ years of experience in technical customer support at a SaaS company, or similar
• Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred
• Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen
• A passion for problem solving: an excitement for a tricky problem or a new challenge
• A sense of urgency and a satisfaction from going above and beyond to provide solutions
• All other requirements necessary for this position