Job Summary
A software development company has an open position for a Remote Technical Developer Support Manager.
Candidates will be responsible for the following:
- Partnering with Support Management to continually iterate on team process, function, communication, collaboration, and quality
- Participating in and continually iterating on the way the team hires, onboards, and organizes continuing education for DS members
- Reviewing team output (primarily tickets) for quality, accuracy, tone, and grammar. Logging and providing feedback to engineers on how to improve
Must meet the following requirements for consideration:
- Experience leading or managing a technical team
- Ability to read and write code
- Experience supporting developers through community platforms like GitHub, Stack Overflow, etc.
- Familiarity with modern web services and APIs
- Affinity for SDKs