Remote Technical Developer Support Manager

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Mon, Jun 07, 2021

Job Summary

A software development company has an open position for a Remote Technical Developer Support Manager.

Candidates will be responsible for the following:

  • Partnering with Support Management to continually iterate on team process, function, communication, collaboration, and quality
  • Participating in and continually iterating on the way the team hires, onboards, and organizes continuing education for DS members
  • Reviewing team output (primarily tickets) for quality, accuracy, tone, and grammar. Logging and providing feedback to engineers on how to improve

Must meet the following requirements for consideration:

  • Experience leading or managing a technical team
  • Ability to read and write code
  • Experience supporting developers through community platforms like GitHub, Stack Overflow, etc.
  • Familiarity with modern web services and APIs
  • Affinity for SDKs

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