Remote Technical Escalations Specialist

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Posted: Wednesday, February 21, 2018

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Additional Information: Benefits Available

Job Summary

An education technology company has a current position open for a Remote Technical Escalations Specialist.

Individual must be able to fulfill the following responsibilities:

  • Handling escalated cases to resolve advanced technical issues
  • Performing remote desktop support to assist end users in resolving issues
  • Tracking and updating troubles in ticketing system

Skills and Requirements Include:

  • 3 plus years of internal or external technical service experience that supports troubleshooting of software apps
  • Ability to work a flexible shift
  • Ability to work in a highly visible, fast-paced environment with minimal supervision and major responsibility
  • Enthusiasm and the ability to thrive in an atmosphere of constant change
  • Excellent time management skills
  • Operating system fundamentals, IP networking and Microsoft Windows and MAC Operating Systems