Remote Technical Implementation Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Jun 04, 2021

This job expires in: 20 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

One of the world's largest travel agency groups is filling a position for a Remote Technical Implementation Manager.

Candidates will be responsible for the following:

  • Providing 3rd level support via our internal ticketing system to resolve issues regarding our internal profile management system (client portal) and online booking tools
  • Managing tickets and meeting predetermined SLAs in line with KPIs
  • Updating knowledge base articles where relevant based on content of support tickets Leading/managing/auditing online booking tool implementations and customer experience from kick off to launch and post go live support

Applicants must meet the following qualifications:

  • Minimum 3 years in implementing Concur – technical and client interaction skills
  • Minimum 1 year in implementing DEEM– technical and client interaction skills
  • Minimum 3 years in an online customer support role
  • Sabre GDS experience
  • Concur API 2.0 profile synchronization experience
  • Basic understanding of Web Services and XML

COMPLETE JOB DESCRIPTION

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