Job Summary

A financial technology development company is filling a position for a Remote Technical Product Specialist in Draper.

Individual must be able to fulfill the following responsibilities:

• Act as a customer liaison and point of contact throughout the ticket lifecycle
• Respond to customer-initiated service and incident tickets for reported problems and queries, using Jira
• Bridge the gap between departments, such as Product squads and Product Support squads

Must meet the following requirements for consideration:

• Computer proficiency and troubleshooting skills
• Experience with Jira or other ticket management software
• Experience collaborating with multiple departments and technical teams
• Someone unafraid of asking difficult questions and collect data for engineering teams
• Someone who thinks customer first and can empathize through technical challenges with customers