Job Summary
A healthcare company is filling a position for a Remote Technical Product Support Analyst.
Individual must be able to fulfill the following responsibilities:
- Document and track support requests to provide prompt, accurate solutions to all requests and inquiries
- Effectively escalate software bugs to the appropriate teams using escalation tools
- Coach end users on product functionality and effectively provide workaround solutions to temporarily unblock users
Skills and Requirements Include:
- 1-2 years of previous technical support experience
- Strong customer service and multi-tasking skills
- Experience using a support ticketing system
- Strong communication and organizational skills