Remote Technical Product Support Analyst

Location: Nationwide

Compensation: Salary

Staff Reviewed: Fri, Jul 16, 2021

This job expires in: 19 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A healthcare company is filling a position for a Remote Technical Product Support Analyst.

Individual must be able to fulfill the following responsibilities:

  • Document and track support requests to provide prompt, accurate solutions to all requests and inquiries
  • Effectively escalate software bugs to the appropriate teams using escalation tools
  • Coach end users on product functionality and effectively provide workaround solutions to temporarily unblock users

Skills and Requirements Include:

  • 1-2 years of previous technical support experience
  • Strong customer service and multi-tasking skills
  • Experience using a support ticketing system
  • Strong communication and organizational skills

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