Job Summary
A development firm needs applicants for an opening for a Remote Technical Software Support Engineer.
Candidates will be responsible for the following:
- Answering questions about the products and assist customers with server configuration
- Analyzing and troubleshooting complex problems to find root causes
- Communicating steps to reproduce problems to the engineering team
Applicants must meet the following qualifications:
- Able to synthesize, understand, and address customer needs
- Communicate technical material clearly to a varied customer base
- Demonstrate strong communication and organizational skills
- Write and produce technical content for the web
- Work independently and as a part of a team