Remote Technical Software Support Engineer

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Fri, Mar 13, 2020

Job Summary

A development firm needs applicants for an opening for a Remote Technical Software Support Engineer.

Candidates will be responsible for the following:

  • Answering questions about the products and assist customers with server configuration
  • Analyzing and troubleshooting complex problems to find root causes
  • Communicating steps to reproduce problems to the engineering team

Applicants must meet the following qualifications:

  • Able to synthesize, understand, and address customer needs
  • Communicate technical material clearly to a varied customer base
  • Demonstrate strong communication and organizational skills
  • Write and produce technical content for the web
  • Work independently and as a part of a team

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