Job Summary

A nonprofit software company is searching for a person to fill their position for a Remote Technical Support Agent.

Candidates will be responsible for the following:

• Identifying clinical and patient safety issues and mitigating risks based on user feedback
• Being a first-line of support for our users through multiple points of contact
• Recording and processing user complaints and adverse events in an efficient manner

Position Requirements Include:

• Has natural troubleshooting skills
• Has experience working with tools like Zendesk, Jira, and Slack
• Has excellent written and verbal communication skills