Remote Technical Support Agent

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Jun 26, 2020

This job expires in 21 days

Job Category: Customer Service, Information Technology, Non-profit

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employer Type: Employer

Career Level: Experienced

Job Summary

A nonprofit software company is searching for a person to fill their position for a Remote Technical Support Agent.

Candidates will be responsible for the following:

  • Identifying clinical and patient safety issues and mitigating risks based on user feedback
  • Being a first-line of support for our users through multiple points of contact
  • Recording and processing user complaints and adverse events in an efficient manner

Position Requirements Include:

  • Has natural troubleshooting skills
  • Has experience working with tools like Zendesk, Jira, and Slack
  • Has excellent written and verbal communication skills