Remote Technical Support Agent

Location: Nationwide

Compensation: Salary

Staff Reviewed: Tue, Feb 16, 2021

This job expires in: 19 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A financial service company is searching for a person to fill their position for a Remote Technical Support Agent.

Must be able to:

  • Provide first response to technical issues, solve where possible
  • Investigate client inquiries and provide white glove assistance via phone, email, or chat
  • Properly triage and escalate unresolved issues to appropriate internal teams in an effective, tactical, and empathetic manner

Qualifications Include:

  • Good understanding of Google apps, Freshdesk, JIRA
  • Strong problem-solving and troubleshooting skills
  • Fantastic communication skills, both verbal and written
  • Flexible and adaptable to meeting the evolving needs of fast paced organization undergoing tremendous growth

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