Remote Technical Support Agent in Austin

Location: Texas

Compensation: To Be Discussed

Staff Reviewed: Tue, Apr 06, 2021

This job expires in: 26 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Entry Level, Experienced

Job Summary

An IT services company needs applicants for an opening for a Remote Technical Support Agent.

Core Responsibilities of this position include:

  • Answering income calls, responding to customer email, and other support inquiries
  • Skillfully de-escalating and resolving complicated issues while providing outstanding customer service.
  • Assisting customers in troubleshooting and resolving common issues encountered while using company SaaS or Hardware solutions

Skills and Requirements Include:

  • Previous Experience with networking, systems, and software administration
  • Superb customer service skills and excellent interpersonal, written, oral, technical, and business communication skills
  • Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
  • Ability to learn and navigate new software quickly and comfort working with and supporting technology products
  • Strong ability to learn and apply knowledge gained to improve customer service quality and efficiency
  • Ability to follow through with tasks, projects, and troubleshooting with minimal supervision

COMPLETE JOB DESCRIPTION

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