Remote Technical Support Analyst

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Sun, Apr 04, 2021

This job expires in: 19 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

An IT company has an open position for a Remote Technical Support Analyst.

Core Responsibilities of this position include:

  • Responding to customers regarding queries
  • Analyzing planning results and algorithm outputs using internal tools to understand variations in results and runtime
  • Following up with customers to ensure problems were resolved and/or recommending further action to ensure non-recurrence

Skills and Requirements Include:

  • 1-2 years of experience in Enterprise Resource Planning (ERP) / Supply Chain applications
  • 3-5 years' experience in a Technical Support role supporting external customers on a software solution
  • A Post-secondary diploma or degree in a related discipline
  • A passion for working in customer facing roles
  • Knowledge of relevant case tracking applications (CRM)
  • Solid working knowledge of the Windows Server environments, and experience with ERP business software

COMPLETE JOB DESCRIPTION

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