Job Summary
An IT company has an open position for a Remote Technical Support Analyst.
Core Responsibilities of this position include:
- Responding to customers regarding queries
- Analyzing planning results and algorithm outputs using internal tools to understand variations in results and runtime
- Following up with customers to ensure problems were resolved and/or recommending further action to ensure non-recurrence
Skills and Requirements Include:
- 1-2 years of experience in Enterprise Resource Planning (ERP) / Supply Chain applications
- 3-5 years' experience in a Technical Support role supporting external customers on a software solution
- A Post-secondary diploma or degree in a related discipline
- A passion for working in customer facing roles
- Knowledge of relevant case tracking applications (CRM)
- Solid working knowledge of the Windows Server environments, and experience with ERP business software