Job Summary
A software-as-a-service company needs applicants for an opening for a Remote Technical Support Analyst.
Candidates will be responsible for the following:
- Utilizing KCS knowledge base methodology to solve customer issues
- Adhering to key metrics in support of customer satisfaction drivers
- Identifying internal operational improvement opportunities
Skills and Requirements Include:
- Excellent written and verbal communication skills
- Self-motivated with solid work ethic
- 2-3 years customer support in a technical field
- Strong technical and analytical skills
- Ability to effectively handle pressure situations
- Ability to develop and maintain business relationships
